Privacy policy

Privacy Policy

At MyTeaShop, we value your privacy and are committed to handling your personal data responsibly and in accordance with applicable Swiss data protection laws.

1. Data Controller

Crème de la Crème GmbH
Silvia Nowak
Dorfstrasse 10
6390 Engelberg
Switzerland

Email: hello@myteashop.ch

2. Personal Data We Collect

When you visit our website or place an order, we may collect personal information such as:

  • Name

  • Billing and shipping address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • IP address

  • Browser and device information

  • Information about how you use our website

We collect only the information necessary to operate our online store and provide our services.

3. How We Use Your Information

Your personal data may be used to:

  • Process and deliver your orders

  • Process payments

  • Respond to customer inquiries

  • Provide customer support

  • Send transactional emails regarding your order

  • Send marketing emails if you have subscribed to our newsletter

  • Improve our website, products, and customer experience

  • Detect fraud and maintain the security of our website

4. Shopify

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products.

Your data is stored through Shopify's secure infrastructure and is processed in accordance with Shopify's Privacy Policy.

5. Payment Processing

Payments are processed securely through our payment providers. Depending on the payment method you choose, your payment information may be processed by the respective payment service provider.

Available payment methods may include:

  • TWINT

  • Credit Card

  • Apple Pay

  • Google Pay

We do not store your complete payment card information on our own servers.

6. Newsletter

If you subscribe to our newsletter, we use your email address to send you information about new products, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link included in every newsletter or by contacting us directly.

7. Meta Pixel

Our website uses the Meta Pixel provided by Meta Platforms, Inc.

The Meta Pixel helps us understand how visitors use our website after interacting with advertisements and allows us to measure the effectiveness of our marketing campaigns. It may also be used to display relevant advertisements on Meta platforms.

Where required by applicable law, the Meta Pixel is activated only after you have provided your consent through our cookie banner.

Further information is available in Meta's Privacy Policy.

8. Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website.

Clarity records anonymized usage information such as clicks, scrolling behavior, and navigation patterns. This information helps us improve the usability and performance of our website.

For more information, please refer to Microsoft's Privacy Statement.

9. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the proper functioning of the website

  • Remember your preferences

  • Improve website performance

  • Analyze website usage

  • Measure the effectiveness of advertising

Where required by applicable law, non-essential cookies are activated only after you have given your consent through our cookie banner. You can change or withdraw your consent at any time via the cookie settings.

You can also configure your browser to refuse or delete cookies. Please note that some website functions may not work properly if cookies are disabled.

10. Server Log Files

Like most websites, our hosting provider automatically stores certain technical information, including:

  • IP address

  • Browser type and version

  • Operating system

  • Date and time of access

  • Referring website

  • Requested pages

These log files are used to ensure the security, stability, and proper operation of the website.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

All data transmitted through our website is encrypted using secure HTTPS connections.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict or object to certain processing activities

  • Withdraw your consent where processing is based on consent

To exercise your rights, please contact us at:

hello@myteashop.ch

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on this page.

Last updated: July 2026